Booking Policy

GENERAL BOOKING CONDITIONS

Article 1:

The owner undertakes to personally welcome holidaymakers with all due attention to facilitate their stay and knowledge of the region. 

Article 2:

The customer who signs this contract concluded for a fixed period may under no circumstances claim any right to remain in the property at the end of the stay.

Article 3: Conclusion of the contract. 

The reservation becomes effective once the Owner has received the non-refundable payment with a minimum of one night's stay per room. This payment for the entire stay is equivalent to acceptance of the general conditions.

The payment of all or part of the stay implies full acceptance of the general terms and conditions of sale, the rental contract and the description available in the customer account, and the customer is deemed to have read the photos of the accommodation presented.

Article 4: Cancellation by the customer.

Due to the small size of our guest house, any cancellation affects us significantly.

• In all cases, the payment remains the property of the owner.

• If the cancellation occurs less than 72 hours before the start of the stay, the payment remains the owner's property. It may be possible to refund any nights that have been re-let. 

• If the customer does not show up before 8 p.m. on the day scheduled for the start of the stay and has not informed the owner of his lateness, the owner may make use of his guest rooms. The payment remains the owner's property and the entire stay is due. 

• In the event of a stay that is shorter than the reservation initially planned, the price corresponding to the cost of the accommodation initially planned shall be retained in full by the owner. 

• In the event of cancellation after arrival, the price corresponding to the cost of the accommodation will be retained in full by the owner. For longer stays, we recommend that you take out cancellation insurance.

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Article 5: No right of withdrawal. 

For bookings made by post, telephone or internet, the tenant does not benefit from the withdrawal period, in accordance with article L121-20-4 of the French Consumer Code relating in particular to accommodation services provided on a specific date or at a specific time.

Article 6: Cancellation by the owner. 

When, before the start of the holiday, the owner cancels the holiday, he must inform the customer and ensure that the message has been received by the customer. Without prejudice to any claims for damages, the customer will be reimbursed immediately for any sums paid. 

Article 7: Arrival. 

The customer must arrive on the specified day and at the times indicated on the site. In the event of late or delayed arrival, the customer must inform the owner. 

Article 8 : Departure. 

Departures must be made before 10.00 am.

Article 9: Use of the premises.

The client must respect the peaceful nature of the premises and use them in accordance with their intended purpose. He/she undertakes to return the accommodation and facilities in good condition. In the event of damage, the customer undertakes to reimburse the costs incurred. The accommodation is non-smoking.

Article 10: Capacity. 

Reservations are made for a specific number of people. If the number of guests exceeds this number, the owner is entitled to refuse additional guests without cancelling the reservation.  

Article 11: Insurance.

The client is responsible for all damage caused by him/her. He must be insured by a holiday insurance contract for these various risks.

Article 12: Inventory.

An inventory is drawn up jointly and signed by the Tenant and the Owner or his/her representative on arrival and departure. This inventory is the only reference in the event of a dispute concerning the inventory of fixtures. The tenant is obliged to use the rented property with due care.

The state of cleanliness of the gîte on the tenant's arrival must be noted in the inventory of fixtures. The tenant is responsible for cleaning the premises during the rental period. Final cleaning is the responsibility of the owner.

Article 13: Pets. 

This contract specifies that the tenant may not stay in the company of a domestic animal. In the event of non-compliance with this clause, the service provider may refuse the stay: no refund will then be made.

Article 14: Security deposit.

For stays of 7 nights or more, the customer undertakes to pay the owner the security deposit by cheque, cash or bank transfer at the latest on arrival. After the inventory of fixtures has been drawn up by both parties, this deposit will be returned, less the cost of restoring the fixtures if any damage has been found.

In the event of early departure (before the times mentioned on the description sheet) preventing the inventory of fixtures from being drawn up on the day of the tenant's departure, the security deposit will be returned by the owner within a period not exceeding one week.

Article 15: Payment of Charges.

At the end of the stay, the customer must pay the owner any charges that are not included in the price.

The amount of these charges is calculated on the basis given in the description of the property and a receipt is provided by the owner.